Swiko’sA helping hand
on the trail.
Questions about the game? We’re happy to help.
Contact Whitsan Creative
Swiko’s Letter Quest is published by Whitsan Creative.
For a game issue, please include:
- Your iPhone or iPad model and iOS/iPadOS version.
- The game version and which trail or screen is affected.
- A short description of what happened and what you expected.
Please contact us as a parent or guardian. Don’t include a child’s name, voice recording, date of birth, passwords or other unnecessary personal information. Remove personal details from any screenshot before sending it.
Common questions
Where is my child’s progress saved?
Progress and preferences are saved on the device. There is no player account or cloud-sync feature in this release. Progress does not automatically transfer to another device. Deleting the app or clearing its data can lose progress; device backups are managed separately.
How does the microphone work?
On supported iPhone/iPad devices, optional voice help recognises English (US) on the device. Tap the microphone, say or spell one word, review the result and choose Use this word. The game then checks the move. Listening resumes after accepted words until the trail ends or you stop voice mode.
How do I stop listening?
Choose Stop voice mode or Type instead, or leave the trail. Listening also stops when the app goes into the background. You can revoke microphone access in your device’s Settings. Typing remains available.
Why is voice help unavailable?
Voice help depends on device support, on-device English (US) recognition and microphone permission. If on-device recognition is unavailable, the game uses typing instead of sending speech to a cloud transcription service. Voice help is not available in the web preview or Expo Go.
Are there adverts or purchases?
No. This release is free and has no advertising, in-app purchases or player sign-in.
Privacy requests
A parent or guardian can use the same email address to ask about personal information they have sent to support, or request access, correction or deletion. We cannot retrieve game progress stored only on your device. Read the privacy policy for more detail.